Ratings & Reviews
Resident Reviews
|Recommended: Yes5 day review — Moved in 5 days ago and I don’t have anything negative to say currently. There were a few things that needed to be addressed during move in but they were resolved quickly by the staff here at Modera.
response from property -Welcome to the community, Octavio! We are so glad you had a favorable move-in experience. Certainly don't hesitate to reach out if you need any assistance as you settle in.
|Recommended: YesFor the rent we are paying for those who are not in the lottery or government assistance program , we were expecting a higher-class way of living. We were disappointed. Management does not hold residents accountable, i.e., letting their pets urinate and defecate in the planters, having pets have accidents in the bldg. There should be a fine if this happens multiple times. The planters should be paved, or a fence be placed around all greenery.
Several emails have been distributed to all of us. Also, the front desk staff are scanning people in the bldg and elevators without announcing. This is dangerous and also is an open door for crime to happen. Modera management staff, when leasing, emphasized that this is a community. There is NO sense of community here. No one cares. The attitude of someone else will pick it up or take care of it, needs to stop. HOLD RESIDENTS ACCOUNTABLE. Distribute fines Why do we all have to suffer for specific individuals.
Hi, Katherine. Thank you so much for taking time to provide this feedback. We'd love to discuss your comments with you in more detail to see how we can best help and improve. Please contact us at [email protected] so we can setup a time to chat. Thank you, Ashley McAllister
|Recommended: YesEthan was amazing I really appreciate his patience, enthusiasm, and his passion for excellence in customer service. Modera has a great employee that knows all about what modera truly has to offer. Thank you again 🙌🏽
We are so glad you had such a positive experience with Ethan! Thank you so much for your kind words and 5-star rating.
|Recommended: YesMarvelous Modera — We love the Modera
Thank you for your 5-star review, Garrett!
|Recommended: NoI apologize to those who have moved here because of these reviews. It was me that drew attention to the bad reviews about Tatianna to management that caused them to leave a bunch of fake reviews. I just wanted them to do something about her.
Living here is hell. Jasmine Rice Tatianna Jones are bullies, running this building like two 8th grade mean girls. They will ignore you, gossip about you to other residents, make false promises, and go out of their way to make you uncomfortable in your 4,000 apartment.
Not a single soul here is renewing their leases - not even because of the rats, overpriced rent, dog attacks multiple police reports filed - nothing ever done by management , filthy hallway and elevators, drugs, and constant fire alarms - but because of Jasmine Tatiana. Everyone's moving to 25 Maple One Clinton Park.
Mill Creek, do something about these weirdos before y'all end up having to sell this building, too.
Consumer Review Fairness Act. Read It.
Thank you for providing your feedback. While I know we've discussed your concerns in detail, please don't hesitate to reach out if we can be of any further assistance. Kind regards, Ashley McAllister.
|Recommended: YesWonderful place — great community
Thank you for your review! If you need any assistance, please don't hesitate to reach out to our office.
|Recommended: YesExcellent so far — Everything has been very smooth since we moved in The staff is very friendly and helpful throughout this process Would recommend to a friend or family member
Dear John,
Your kind words mean a lot to our team, and we're delighted to know you're enjoying your experience with us. If there's ever anything you need, please don't hesitate to reach out.
Thank you again for your positive feedback!
Best regards,
Tatiana J.
Assistant Community Manager
|Recommended: YesGreat Place to live at a great price — Compared to a lot of the new contractions in New Rochelle, Modera is a luxury building at a reasonable price
Dear Mark
Your kind words mean a lot to our team, and we're delighted to know you're enjoying your experience with us. If there's ever anything you need, please don't hesitate to reach out.
Thank you again for your positive feedback!
Best regards,
Tatiana J.
Assistant Community Manager
|Recommended: YesLove it here — best place I’ve ever lived. Caring staff, always welcoming and kind. Very clean spaces. Could use more cleaning wipes in the gym lowering the music outside at night but other than that, zero complaints very excited to be living here.
Dear Bridget,
Your kind words mean a lot to our team, and we're delighted to know you're enjoying your experience with us. If there's ever anything you need, please don't hesitate to reach out.
Thank you again for your positive feedback!
Best regards,
Tatiana J.
Assistant Community Manager
|Recommended: YesJust my thoughts — The entrance door has not been secured for two days now. The carpets could be vacuumed more often. Why is there black tape holding the signs together on the main lobby near elevator’s 1 button The deficiencies I listed are minor, Modera is a wonderful community.
Dear Lakesha,
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we continually strive to enhance our service offerings. We appreciate your contribution to making our community even better. If you have any more suggestions or thoughts, feel free to reach out.
Thanks again for your input!
Best regards,
Tatiana J.
Assistant Community Manager
|Recommended: YesYes — Yes
Lirone,
Thank you for the ***** five star review!
Modera Team
|Recommended: YesThe — The
Thank you@!
|Recommended: YesI finally found a home — When you walk pass the building you wonder how would it be to live in that building. Once you come in to see the apartments you say this is amazing and the staff greets you with a smile regards of your concerns. Then you get approve and they make sure that you have all the resources to move in. Finally, you walk in your apartment and breathe a sigh of relief because you have found a safe place to be that is your home. My family and I are happy to be apart of this community. There is no perfect apartment, but Modera is the closet community that can be considered perfect. Do not miss you opportunity to live in a community close to heaven
We truly appreciate the kind-hearted words of affirmation! The team values your residency and we hope to continue to keep your stay here pleasant!
|Recommended: YesGreat so far — The leasing
Office is great. Very attentive to all needs
Hey Kristine, We appreciate the time you took to give Modera New Rochelle such a great rating! It's feedback like yours that reminds us why we do what we do. We work hard to provide residents with a great experience and look forward to continuing to do the same for you! See you next time!
Tatiana J.
Assistant Community Manager
914-809-5100
|Recommended: YesThe dogs are kind of an issue — I like living here it’s cool. I wish we had another size apartment but it’s ok. The animals sometimes have accidents and not being aware of it you will step on it and track it in your home. I do believe the staff should be more strict with people who have dogs and pets. When it rains it smells like dog in the foyer.
We just moved it like 2 months ago and already there is marks on the walls and people treat the public bathrooms horribly they urinate or what ever all over the toilets and won’t clean it. The parking expensive is expensive and so is the rent there isn’t ever any parking so I have to go across to the parking lot which is fine
Hi Shannon, Thank you for providing your feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We truly value your recommendation and are confident we can continue to provide excellent service in the future here at Modera New Rochelle. Thanks again and we look forward to seeing you again soon.
Tatiana J.
Assistant Community Manager
914-809-5100